Pennock Patients
Patient Billing - Patient Financial Services Representatives

Thank you for choosing Pennock Health Services as your healthcare provider! At Spectrum Health Pennock, we are committed to fulfilling our mission of providing the highest quality care. To ensure the success of this commitment we must be financially sustainable. Patient billing services for Spectrum Health Pennock and Pennock Hospital are provided by the Pennock Financial Services office.

We take a positive and proactive approach to patient billing and collections with the goal of receiving payment for services rendered in the most efficient, timely and customer-oriented manner possible. We also understand that billing and collections for healthcare services can be confusing, and we want you to be well informed.

To inquire about a bill you received for physician or hospital-related services please contact customer service.

Spectrum Health Pennock Patient Financial Services
Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 6:00pm
(269) 948-3101 or (800) 752-9613


In person: If you prefer to discuss your bill in person, you are welcome to meet with our Patient Financial Services Representative staff from 8:00am - 4:00pm, Monday through Friday. Patient Financial Services is located inside Pennock Spectrum Health Pennock, Main Floor.


By Email: If you prefer to discuss your bill through email, please email a customer service rep by emailing us at


Processing Your Bill

Spectrum Health Pennock will file insurance claim forms for most insurance plans when assignment of benefits has been provided by you at the time of registration. You will receive from your insurance carrier a form titled "Explanation of Benefits," indicating the portion of the bill that your insurance company has paid. Once Spectrum Health Pennock processes the insurance payment, we will send you an updated bill showing the balance you still owe to Pennock Health or one of our subsidary divisions.

If we are unable to obtain payment from your insurance carrier, we will ask for your help in getting the bill paid. If you do not have insurance coverage, we will send you a bill shortly after services are rendered requesting payment of the balance due.


Sample Bill



Download a Sample Spectrum Health Pennock



Paying Your Bill


You may pay your bill in several ways; Cash, Debit, Credit, Visa MasterCard, Discover, Hospital Expense Loan Program, Spectrum Health Pennock Payment Plan, Medicaid, and a Financial Assistance Program .

*You may be eligible for a discount if you pay in full on your first statement. If you do not meet your financial obligation for your service and you have not made arrangements with us for financial assistance, your account will be turned over to a collection agency.


Financial Assistance

We can assist you in applying for state Medicaid assistance, local county agency assistance, federal or other charitable programs. Spectrum Health Pennock also may reduce or eliminate patient financial responsibility for medically necessary and appropriate treatment where the patient qualifies under financial hardship guidelines. Determination of financial hardship is based upon a percentage of established Federal Poverty Income Guidelines, household income and assets.

To apply for financial assistance per the Spectrum Health Financial Assistance Eligibility Policy, you will need to complete a written application and provide any information that is reasonably necessary to verify your financial information.


Spectrum Health Financial Assistance Information



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