At Spectrum Health Pennock, we want every aspect of your experience with us to be as positive as possible. Our doctors, nurses, and other employees are dedicated to providing you with the best medical care and treatments available in today's market.
Know Your Rights
You have rights and a role regarding your treatment and care. Our Guest Services Brochure has questions and answers to help you find out about your rights and role as a patient. Knowing your rights and role can help you make better decisions about your care.
Translators and Interpreters
Translators and interpretive services are available. Please contact your nurse or nursing supervisor to arrange.
Ethical Issues/Ethics Committee
At some point, you may be unclear what should be done or your family may need help making a difficult decision. The Spectrum Health Pennock Ethics Committee can provide an open and respectful atmosphere for discussion, weighing the benefits and burdens of proposed treatment options. An ethics consultant is available through your nurse, or by calling the hospital switchboard operator by dialing “0” from your room phone.
Spectrum Health Pennock Customer Service/Patient Relations
Spectrum Health Pennock is focused on providing great service and top-notch care. Suggestions are an important part of our quality improvement efforts. If you have suggestions or if something about your visit is unsatisfactory, we would like to hear from you. We are available to assist you and your family or guests, resolve concerns, answer questions or forward suggestions and compliments. Contact your nurse, Nursing Supervisor or Patient Relations at 269.948.3451 from your room phone or go to www.pennockhealth.com.
Filing a Complaint or Grievance
Please feel free to discuss any concerns with your nurse, Nursing Supervisor or a Spectrum Health Pennock Patient Liaison. You may file a formal complaint or grievance or relay issues involving safety or quality of care directly with:
Michigan Department of Community Health
Bureau of Health Systems
Division of Operations, Complaint Investigation Unit
PO Box 30664, Lansing, MI 48909
You also may notify
The Joint Commission:
Office of Quality Monitoring – The Joint Commission
One Renaissance Blvd.
Oak Brook Terrace, IL 60181