The moment you walk through our doors, you will receive the highest quality care and best overall patient experience available. In fact, recent survey results show a 95% patient satisfaction score and scores that are above the national average on patient care measures. Stellar results such as these do not just happen; they take hard work and a professional commitment. We strive to provide the quality of care that is the model for both the nation and the state.
Pennock benchmarks its performance against national and regional standards for quality care, patient satisfaction, and patient safety. For instance, we not only adhere to national patient safety goals of The Joint Commission, we strive to exceed those averages. We are proud to say that Pen-nock Hospital holds Gold Seal Accreditation from The Joint Commission. When you compare our results to others, you find that Pennock consistently meets or exceeds national and state standards, often equal to and sometimes ex- ceeding those of regional medical centers.
But, don’t take our word for it. We encourage everyone to be selective consum- ers and compare Pennock to other hospitals. The Joint Commission’s qualitycheck.org as well as hospi talcompare.hhs.gov are two great websites offering a wealth of information. Take a look for yourself and you will see that the quality of care you are looking for is right here in your community.
High standards, our culture, our colleagues, and stellar finan- cial stewardship have allowed us to advance technologi- cally – improving safety and quality more rapidly than many other hospitals. Pennock has invested over $1.5 million in new technology infrastructure over the last two years to streamline patient care, eliminate duplicate testing, and improve quality outcomes.
AS WE CELEBRATE OUR 2012 QUALITY AND CULTURE AWARDS, we do not lose sight of our vision and the continued commitment to be the best community healthcare organization delivering exceptional quality and personalized care.
To meet the challenges and the goals we have set for ourselves in this era of coordinated, value-based, patient-centered care, we focus upon our shared values: SERVICE. RESPECT. LEADERSHIP. PERFORMANCE. STEWARDSHIP. COMPLIANCE AND ETHICS.
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