Pennock Patients
Professional care: High quality care provided by our colleagues and physicians.

The moment you walk through our doors, you will receive the highest quality care and best overall patient experience available. In fact, recent survey results show a 95% patient satisfaction score and scores that are above the national average on patient care measures. Stellar results such as these do not just happen; they take hard work and a professional commitment. We strive to provide the quality of care that is the model for both the nation and the state.


Pennock benchmarks its performance against national and regional standards for quality care, patient satisfaction, and patient safety. For instance, we not only adhere to national patient safety goals of The Joint Commission, we strive to exceed those averages. We are proud to say that Pen-nock Hospital holds Gold Seal Accreditation from The Joint Commission. When you compare our results to others, you find that Pennock consistently meets or exceeds national and state standards, often equal to and sometimes ex- ceeding those of regional medical centers.

But, don’t take our word for it. We encourage everyone to be selective consum- ers and compare Pennock to other hospitals. The Joint Commission’s qualitycheck.org as well as hospi talcompare.hhs.gov are two great websites offering a wealth of information. Take a look for yourself and you will see that the quality of care you are looking for is right here in your community.


High standards, our culture, our colleagues, and stellar finan- cial stewardship have allowed us to advance technologi- cally – improving safety and quality more rapidly than many other hospitals. Pennock has invested over $1.5 million in new technology infrastructure over the last two years to streamline patient care, eliminate duplicate testing, and improve quality outcomes.

AS WE CELEBRATE OUR 2012 QUALITY AND CULTURE AWARDS, we do not lose sight of our vision and the continued commitment to be the best community healthcare organization delivering exceptional quality and personalized care.


To meet the challenges and the goals we have set for ourselves in this era of coordinated, value-based, patient-centered care, we focus upon our shared values: SERVICE. RESPECT. LEADERSHIP. PERFORMANCE. STEWARDSHIP. COMPLIANCE AND ETHICS.

 

Download Our Quality Awards Magazine

 

 

Pennock Quality & Culture Awards 2012

Recognition of Pennock Professional Partner Awards:

Amy Adams, Bobbie Aiston, Amanda Barker, Kathleen Barnhart, Dianna Bork, Racheal Brooker, Nicki Buckner, Brenda Callihan, Rebecca Cobb, Kelly Courtney, Brenda Dalski, Robin Flessner, Renee Gaiski, Ashley Gielarowski, Danielle Hall, Dawn Hall, Jennifer Hendrickson, Krissy Hooson, Anne Jevicks, Stacy Jones, Ellen Jongsma, Tracy Kaiser, Chari Kemp, Maryjo Kietzman, Pamela Livermore, Jane McCarthy, Courtney McGrath, Ardie Reid, Christine Scott, Amie Sensiba, Karen Shakespeare, Marcia Solmes, Joanne Tobias, Linda Weingartz, Shawn Wernette, Carrie Wilgus, MD, Julia Wolf-Duis, Monica Wolowicz, Kathy Yoder

 

Significant Achievements


Silver Award for 2011-12 Flu Vaccination Participation: Beverly Spoelstra, RN
Priority Health Award: Lawrence Hawkins, MD, Douglas Smendik, MD Diane Ebaugh, MD R. Troy Carlson, MD, Bright Start Pediatrics- Amy Beck, MD and Dawn Rosser, M. Southside Pediatrics-Carrie Wilgus, MD.
Michigan Health & Hospital Association Physician Leadership Academy Completion:Douglas Smendik, MD, David Parker, MD James Horton, Jr., DO
Blue Cross Blue Shield Patient-Centered Medical Home Practice Award: Thomas Hoffman, MD
Home Health Compare Recognition Pennock Homecare Department:Cindy Poort, RN
Community Involvement Barry County United Way Co-Chair: Sheryl Lewis Blake, FACHE
Meridian Health Plan’s Quality Incentive Program Designation: Lawrence Hawkins, MD R. Troy Carlson, MD

Community Involvement: Establishing the Barry Community Enrichment Center: Bonnie Hildreth
HealthGrades Joint Replacement Excellence Award: Hastings Orthopedic Clinic- David Heeringa, DO James Horton, Jr., DO Eric Leep, DO Kenneth Merriman, MD
Pennock Health Services Surgical Services: Joe Maurer, RN, BSN Lynda Lankamp, RN
Hospitalist Program Establishment:Amy Curry, DO Matthew Garber, MD Steve Marzolf, CNO Cindy Bigler, RN, NP-C
American College of Radiology: Nuclear Medicine and MRI Accreditation: Larry Winkler, BS, CRA, RT (R)(MR) Melissa Mack, CNMT Stacey VanDenBerg, CNMT Deborah White, RT (R)(MR), Scott Mayo, RT (R)(MR) Dennis Bruce, MD Eric Ward, MD

American College of Healthcare Execu- tives Fellow Status and Board Certification: Carla Wilson-Neil, FACHE
Michigan Health & Hospital Association Fellowship Completion: Maggie Coleman
American Hospital Association Platinum Fit & Friendly Worksite Award: Brenton Webb, RN, BSN Jamie VerStrate
American Association for Respiratory Care Recognition: Jon Anderson, RRT, RPFT Shawn Wernette, RRT
The Joint Commission’s Core Measures Top Performer Recognition: Pennock Health Services- David Parker, MD Beverly Spoelstra, RN Regina Matthews, RN
Submission of an Innovative C.O.N.C.E.P.T. Idea: Lew Hubbert, RT (R)(CT)
Leadership Coverage for Cardiopulmonary Services While Director Serving on Active Military Duty: Jon Anderson, RRT, RPFT
Blue Cross Blue Shield Patient-Centered Medical Home Practice Initial Designation: Caledonia Family Medicine, Clarksville Family Medicine, Gun Lake Family Medicine, Hastings Family Medicine, and Nashville Family Medicine

 

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