Pennock Health is available to assist you and your family or guests, resolve concerns, answer questions or forward suggestions and compliments. Our staff will make every effort to assist you during your stay.

We also welcome any suggestions you may have. Suggestions on how to make a hospital stay more comfortable are important to our quality improvement efforts. If you have suggestions or if something about your stay is unsatisfactory, we would like to hear from you. Feel free to speak with any staff member, the unit manager or call Patient Relations at (269) 948-3451. Small problems that come up while you are in the hospital can often be resolved during your stay. Please be assured that your current or future care or access to care will not be affected because you presented a concern or complaint.

We will make every effort to address and resolve your concern in a timely manner. If you are not satisfied with the response, you may file a formal grievance. Your grievance will be processed consistent with the established hospital policy. You may also register your concern or grievance directly with the Michigan Department of Consumer and Industry Services, Bureau of Health Systems, Complaint Intake, P.O. Box 30664, Lansing, MI 48909, 800-882-6006, or the Joint Commission Office of Quality Monitoring at 1-800-994-6610.

Patient Rights Flyer